Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

Last Updated: October 10, 2026

At Cubeice, we want you to have a pleasant shopping experience when choosing essentials for your little ones. If you receive a damaged, defective, incorrect, or otherwise eligible product, we're here to help.

Please read this Return & Refund Policy carefully to understand how return requests, exchanges, and refunds are handled.

1. Return Eligibility

Products may be eligible for a return or exchange if they meet the applicable return conditions.

To help us review your request, please ensure that:

  • The product is unused, unwashed, and in its original condition.

  • Original tags, labels, and packaging are retained, where applicable.

  • You provide your order number and relevant details about the issue.

  • The return request is submitted within the return period applicable to your order.

For hygiene and product-quality reasons, used or washed baby clothing may not be eligible for return, except where required by applicable law or where the product is defective.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, where applicable.

After reviewing your request, we will communicate the available resolution, which may include a replacement, exchange, or refund, subject to the circumstances and applicable law.

3. Size Exchanges

If you need a different size, please contact us to check whether an exchange is available.

Size exchanges depend on product availability, the product's condition, and the applicable exchange conditions. We cannot guarantee that the requested size or design will be available.

Please check the size information provided on the product page before placing your order.

4. Non-Returnable Items

Unless an exception is required by applicable law, the following items may not be eligible for return:

  • Products that have been worn, washed, or used.

  • Products that are damaged after delivery due to improper handling.

  • Products returned without required tags, labels, or original packaging, where these are necessary for verification.

  • Items specifically identified as non-returnable on the product page.

This section does not limit any rights you may have under applicable consumer protection laws.

5. How to Request a Return

To request a return, exchange, or refund:

  1. Email us at cubeice.tup@gmail.com.

  2. Include your order number and the product name.

  3. Explain the reason for your request.

  4. Attach clear photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide the next steps. Please wait for confirmation and return instructions before sending any product back.

6. Return Shipping

Return shipping arrangements and charges will depend on the reason for the return and the applicable return conditions.

If a return is approved because we supplied a damaged, defective, or incorrect product, we will communicate the appropriate return or replacement arrangement.

For other eligible returns or exchanges, any applicable shipping charges will be explained before the return is processed.

7. Refund Process

Once an eligible return is received, where a return is required, we will inspect the product and notify you of the outcome.

If your refund is approved, it will be processed through the applicable payment method or another agreed method, subject to payment-provider procedures.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, if any, will be handled according to the applicable refund conditions and consumer protection requirements.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be possible after an order has been processed or dispatched. If an eligible cancellation is approved after payment, the applicable refund will be processed according to the relevant payment-provider procedures and applicable law.

9. Incorrect Delivery Information

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing an order.

If a delivery fails because incorrect information was provided, contact us for assistance. Any reshipping or additional delivery charges will depend on the circumstances and the applicable shipping conditions.

10. Our Commitment

At Cubeice, we want every customer to enjoy a smooth and reassuring shopping experience. We will review return and refund enquiries fairly and communicate the applicable options as clearly as possible.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted.

11. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Brand: Cubeice
Email: cubeice.tup@gmail.com
Location: Tiruppur – 641607, Tamil Nadu, India

Please include your order number in your message so we can assist you more efficiently.

Cubeice — Comfortable Little Essentials, Made with Love for Your Little Ones.